Sprinklr Recruitment Drive:
sprinklr Recruitment Drive Prinklr is currently conducting a recruitment drive to hire candidates for the position of Product Support Engineer at their Gurgaon, Haryana, India location. This role offers an exciting opportunity for individuals who are passionate about providing technical support and ensuring customer satisfaction. As a Product Support Engineer at Sprinklr, you’ll be responsible for troubleshooting, resolving technical issues, and delivering exceptional service to clients. This position requires strong problem-solving skills, a deep understanding of product features, and the ability to communicate effectively with customers. Sprinklr is looking for candidates who are eager to contribute to a dynamic team and grow their careers in a leading global company. If you’re interested in joining Sprinklr as a Product Support Engineer, check out the complete details and apply for the role as part of their ongoing recruitment drive.
Sprinklr Recruitment Drive Details:
Sprinklr Recruitment Drive Required Skills:
- Database Expertise:
- Strong knowledge of MySQL.
- Familiarity with MongoDB is a plus.
- Technical Proficiency:
- Bachelor’s degree in a technical field or equivalent practical experience in software support and services.
- Communication Abilities:
- Excellent written and verbal communication skills, enabling effective interaction with clients and team members.
- Problem-Solving Skills:
- Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
- Team Collaboration:
- Ability to work in a highly collaborative environment, contributing positively to a fast-paced team dynamic.
- Digital Literacy:
- Solid understanding of web technologies and social media platforms, aiding in product support and customer interactions.
Educational Qualification:
- Bachelor’s Degree:
- A degree in a related field such as Computer Science, Information Technology, or a similar discipline is required.
- This educational background ensures that candidates have the foundational knowledge necessary for understanding technical systems, software development, and IT services.
- Equivalent Work Experience:
- In cases where a formal degree is not available, equivalent work experience in software support, services, or a similar technical role may also be considered.
- Practical experience should demonstrate a strong understanding of technical concepts and the ability to apply them in real-world scenarios.
- Technical Field Focus:
- The degree or experience should be specifically in a technical field, ensuring that candidates are well-versed in the tools and technologies they will use in the role.
- Continuous Learning:
- Candidates are encouraged to pursue ongoing education or certifications to stay updated with the latest industry trends and technologies.
Key Responsibilities:
- Technical Support: Provide expert assistance to clients, troubleshoot and resolve technical issues related to Sprinklr’s products.
- Customer Interaction: Engage with clients effectively to understand their needs and deliver tailored solutions.
- Collaboration: Work closely with internal teams to ensure seamless communication and efficient problem resolution.
- Documentation: Maintain accurate records of support interactions, issues, and resolutions to help improve overall service quality.
- Continuous Improvement: Stay updated on product developments and industry trends to offer innovative solutions and suggestions for product enhancements.
- Client Satisfaction: Strive to exceed client expectations by delivering exceptional service and support.
Opportunity:
- Your profile aligns well with our needs, and we’re excited to connect with you to explore how you can cont
Note: Shift Timings – must be comfortable to work in a 24×7 rotational shift
Sprinklr Recruitment Drive Application Process:
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Application Submission:
- Submit your application online through the Sprinklr careers portal or via job boards where the position is advertised.
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Resume Review:
- Our recruitment team will review your resume to assess your qualifications and experience.
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Initial Screening:
- Qualified candidates will be contacted for an initial phone or video interview to discuss their background and fit for the role.
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Interview Process:
- Successful candidates will be invited for in-person or virtual interviews with hiring managers and team members.
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Offer and Onboarding:
- Finalists will receive a job offer, followed by onboarding to integrate into the team and start their new role.