REALTHINK TECHNOLOGY:
REALTHINK TECHNOLOGY is a dynamic and innovative company dedicated to delivering cutting-edge technology solutions. We are passionate about providing exceptional customer experiences and fostering a collaborative work environment where fresh talent can thrive. Join us to kickstart your career in a supportive and growth-oriented atmosphere.
REALTHINK TECHNOLOGY Details:
Job Title: Customer Care Executive – Freshers
Company: REALTHINK TECHNOLOGY
Location: [City, State] (Specify the location if necessary)
Job Type: Full-Time
Experience Level: Entry-Level (Freshers)
Salary: ₹5,000 – ₹10,000 per month
Contact Information: Speak with the employer: +91 6299171117
Key Responsibilities:
- Handle Customer Inquiries: Manage customer interactions via phone, email, and chat, ensuring professionalism and prompt responses.
- Resolve Issues: Address and resolve customer issues by offering accurate information and effective solutions.
- Record Keeping: Maintain detailed and accurate records of all customer interactions and transactions.
- Customer Assistance: Provide support for product and service-related queries, aiming to achieve high levels of customer satisfaction.
- Issue Escalation: Escalate complex issues to the appropriate departments for timely resolution.
- Follow-Up: Conduct follow-ups with customers to ensure their needs are met and gather feedback for continuous service improvement.
- Training Participation: Engage in training sessions regularly to stay updated on products, services, and best practices in customer service.
Qualifications:
- Education: High School Diploma or equivalent; Bachelor’s degree preferred.
- Experience: No prior experience required. Freshers are encouraged to apply.
- Skills:
- Strong communication skills (verbal and written).
- Basic computer skills and familiarity with customer service software.
- Ability to multitask and manage time effectively.
- Problem-solving abilities with a customer-first mindset.
- Positive attitude and willingness to learn
What We Offer:
- Training & Development: Comprehensive training programs to equip you with the skills needed for success.
- Career Growth: Opportunities for advancement within the company.
- Work Environment: A friendly and inclusive workplace with a focus on teamwork.
- Benefits: Competitive salary, health insurance, paid time off, and more.